techblog 

Heard of iTunes? Yes, so have I. Now, have you heard of something called x64, or 64-bit? Yes?

Apple haven’t.

You see, after buying an iPod to use on my x64 system, I’d quite like to use iTunes as well. Would come in really handy, wouldn’t it?

Helpfully, Apple provide a link (a very tiny one) to the x64 download for iTunes. And clicking on it gets you….

Nowhere. Page not found.

Cheers Steve. Nice one. But hey, I can simply contact Apple’s website bods, because this is just a simple error, right?

You can find the link easily enough. The page comes with a nice, simple form. Name, email address, category of error, and comment. Oh, and a submit button. So I filled them all in. Correctly. It isn’t hard.

But it is hard for Apple.  Back comes the form submit error:

“We’re sorry but your feedback regarding Apple’s website was incomplete. Please return to Website Feedback and fill in all of the fields.

Thank you for taking the time to contact us. We greatly appreciate your comments regarding Apple’s website.
Sorry, You are not using a good form.”

But I have filled them all in! The syntax is correct, the email format is correct, there are no special “tripped you up” characters, etc, etc. You can go back as many times as you like, nothing will get you past this.

But at least we have an explanation.

I am not using a good form.

So it’s my fault. I wrote that page, that html, that form. “Your Honour - It Was Me Wot Done It!”

I’m putting this down to a bad Job.

And taking my iPod back. If this experience is anything to go by, God help me if I ever need real support.