Lotus Notes: PGP Desktop preventing sending of Email
(2 votes, average: 4.5 out of 5)
Loading ...After upgrading to Lotus Notes 8 on my Windows XP PC I found that I could not send emails. I eventually discovered that the problem was caused by PGP Desktop.
When attempting to send an email, Lotus Notes provided the following, typically cryptic, message:
Operation stopped at your request: mail.box
The problem is caused by these two lines being present in the Lotus Notes notes.ini file:
EXTMGR_ADDINS=nPgpOvid.dll NSF_HOOKS=nPgpOvid.dll
The lines are inserted each time I start PGP Desktop 9.7. This is despite the fact that, within PGP Desktop, in Tools -> Options -> Messaging, I have not selected “Secure Email” and, in Tools -> Options -> Notifier, I have not selected “Use PGP Notifier”.
Removing the two lines shown above from notes.ini and restarting Lotus Notes solved the problem. Unfortunately this is really a workaround rather than a proper fix.
April 21st, 2008 at 11:24 am
PGP Desktop 9.7 does not provide support for Lotus Notes 8 as stated in the release notes (https://supportimg.pgp.com/guides/pgpDesktopWin_971_readme_en.pdf). Support for Lotus Notes 8 comes in the forthcoming PGP Desktop 9.9 release. Removing the PGP lines in the Notes.ini will disable PGP Messaging. The recommended way to disable components is at install time using an MSI switch. For Notes it is “msiexec /I PGPDesktop.msi PGP_INSTALL_NOTES=0″ from Start -> Run on Windows. Since PGP Desktop is already installed an uninstall and re-install using the MSI switch is required. This is documented in a knowledge base article on our support website here: https://pgp.custhelp.com/cgi-bin/pgp.cfg/php/enduser/std_adp.php?p_faqid=821. An active support account is required to view this article.